Position title
Community Support Specialist - PACT
Description

The purpose of Program of Assertive Community Treatment Case Manager is to provide assertive community treatment to consumers to avoid inpatient level of care or to assist with transition from hospital to community. Serve as part of the inter-disciplinary team to meet contractual performance indicators with DMH for this evidence based practice. Collaborate with the ACT team to meet fidelity of the NAMI PACT model. Case Managers provide case management for consumers including but not limited to: assistance with personal hygiene, grocery shopping, food preparation, finding and maintaining safe and affordable housing, adequate financial support, budgeting, accessing reliable transportation, support and observation of medication regimen, and linking with medical providers. Provides individual and group supportive rehabilitation services to assist in vocational rehabilitation, structuring of time, executing activities of daily living, and improving social and interpersonal functioning. Advocate with prospective or existing employers in the community to support consumer employment. Participates as a member of a daily organization staffing for the purpose of clinical consultation, utilization review, documentation verification and an exchange of information regarding consumers. Performs shift management and provides on-call crisis intervention covering nighttime and weekend hours. Maintains all clinical records timely and appropriately, as required by agency and program policies, funding sources and accreditation authorities.  Completes all required forms and maintains in a manner consistent with PACT requirements. Meet or exceeds the direct service productivity standard as established and reviewed by the PACT Coordinator. Performs other duties as required and/or assigned by the PACT Coordinator in accordance with DMH and LIFECORE.

Responsibilities

ABILITY TO APPLY KNOWLEDGE AND COMMUNICATION TO AGE SPECIFIC CARE COMPETENCIES

  • Demonstrates knowledge of diagnosis, signs and symptoms of relapse, and medication information.
  • Demonstrates knowledge of community resources to explore all alternatives to hospitalization.

ABILITY TO DEVELOP INDIVIDUAL SERVICE PLAN WITH EACH CONSUMER

  • Accurately develops service plans as specified by medical records guidelines & LIFECORE policies and procedures.
  • Develops service plans in conjunction with individual treatment plan for consumer.

ABILITY TO DOCUMENT THE THERAPEUTIC PROCESS

  • Ability to complete needed updates on treatment plans, service plans, applications,
  • And eligibility checklist per guidelines outlined by DMH and LIFECORE
  • Ability to provide written record of  consumer’s progress through the therapeutic process Of written progress notes.
  • Ability to meet DMH and LIFECORE policy requirements for other documentation and medical records chart management.

DOCUMENTATION AUDIT OF 100% and MONTHLY CLINICAL QUALITY AUDIT OF 100%

ABILITY TO MAINTAIN ETHICAL BEHAVIOR IN RELATIONSHIP TO CONSUMER.

  • Demonstrates ability to identify ethical issues as they arise in therapy and present

these issues to supervisor and/or clinical staffing for guidance.

  • Follows establish LIFECORE guidelines in presenting ethical issues.

ABILITY TO PROVIDE COURTESY CUSTOMER SERVICE TO STAFF AND CONSUMERS.

  • Demonstrates courtesy and compassion in all aspects of their job responsibility.
  • Gives personal touch by smiling, using friendly phrases, and treating every
  • consumer, co-workers, and supervisor as an individual taking into consideration
  • their age and cultural and religious beliefs.
  • Responds to consumer, co-worker and supervisor requests with helpfulness by answering or finding out answers to questions.
  • Listens, without defensiveness, to consumer, co-worker, & supervisor concerns by
  • acknowledging the concern and actively responding.

ABILITY TO WORK EFFICIENTLY & AS A TEAM MEMBER

  • Demonstrates ability to participate in other tasks to meet the needs of the organization.
  • Demonstrates ability to report to work as scheduled. (Promptness)
  • Attends, participates & contributes in education/ training activities & staff meetings.
  • Demonstrates ability to be supportive of therapeutic milieu by consulting with treatment
  • team members on frequent and regular basis.

ABILITY TO FOLLOW COMPANY GUIDELINES RELATED TO PERSONNEL POLICIES & PROCEDURES

Ability to perform behaviors related to staff, consumer and environmental safety.

Adheres to safety guidelines.

  • Ability to maintain confidentiality and privacy of consumers.
  • Ability to maintain a professional image by appearing well-groomed, maintaining
  • personal hygiene, abiding by dress code, wearing ID badge.
  • Ability to maintain an orderly and neat work environment
  • Demonstration of ability to submit clinical & administrative documentation within
  • timeline required by LIFECORE policies & procedures.
  • Ability to complete needed updates on treatment plans, service plans, applications, and
  • eligibility checklist per guidelines outlined by the Department of Mental Health and LIFECORE.
  • Ability to provide written record of consumer’s progress through the therapeutic process
  • of written progress notes.

Ability to meet DMH, DOM, HSM, and LIFECORE policy requirements for other documentation and medical records chart management.

Ability to communicate appropriately with outside referrals regarding consumer participation and progress in therapy.

Maintains certification as required by DMH & LIFECORE policies & procedures.

ABILITY TO MEET YEAR TO DATE FACE TO FACE EXPECTATIONS

Qualifications

Bachelor’s degree in behavioral healthcare required.

DMH Case Management Certification required within 90 days of hire date.

Valid MS driver’s license and clean driving record required.

Experience in behavioral healthcare required.  

Job Benefits
  • PTO for personal needs and sick leave
  • Military leave
  • Health Savings Account
  • Health Insurance
  • Life Insurance
  • PERS Retirement
  • Ten Paid Holidays
  • Voluntary Supplemental Policies
  • ETC.
Contacts
Kim Sistrunk, MS, LCMHT 
Director/Supervisor - PACT
Person Assertive Community Treatment
LIFECORE  HEALTH GROUP   
BEHAVIORAL HEALTH- PHARMACY PRIMARY CARE 
Employment Type
Full-time
Duration of employment
Permanent
Industry
Health Care
Job Location
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Position: Community Support Specialist - PACT

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